Our Commitment
Every arrangement we create is made with care, because your moments matter deeply to us. While we do not offer refunds once an order is placed, we are happy to provide store credit for the full amount paid, which never expires and can be used at any time, including holidays.
Return & Exchange Policy
My Approach
We work hard to ensure the quality, accuracy, and beauty of every Heavenly Hills Florist order. If something isn’t right, we want to hear from you so we can make it right as quickly as possible.
Contact Number: (949) 414-8405
Because our flowers and arrangements are perishable and custom-made, all sales at Heavenly Hills Florist are final. Instead of refunds, we offer store credit when an issue arises that falls within our policy.
If you believe your arrangement is defective or does not meet the expectations set at the time of order:
Please contact us within 24 hours of receiving your order by calling (949) 414-8405 or reaching out via our website at Heavenlyhillsflorist.com.
Be prepared to share a brief description and clear photo(s) of the arrangement so our team can review and respond appropriately.
Store credit decisions will take into account product condition and whether recommended care instructions were followed.
Proper care of fresh flowers is essential, and it is the recipient’s responsibility to follow the care guidelines provided with the arrangement (such as keeping flowers in water, away from direct heat, and following any specific instructions). Our goal is to partner with you so your flowers stay as beautiful and long-lasting as possible.